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Walkin Interview for L2 Support Executive - on 5th and 6th Jan 2017

0 - 2 YearsBengaluru/Bangalore

Posted: 48 days ago

Job Description

Mandatory requirement to attend the interview:

1. BE / B.Tech graduate with Computer Science OR IT specilization.
2. Good in writing SQL quires.
3. Knowledge of any other programming/scripting language like java, net, python, javascript.
4.Excellent interpersonal and communication skills, both (written and verbal communication).


Essential Functions:
1. Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
2. Gather information and determine the issue by evaluating and analyzing the symptoms.
3. Follow standard processes and procedures.
4. Evaluate issues and escalate to relevant team(s) or department(s) if needed.
5. Collaborate with other teams, departments and divisions to resolve issues.
6. Stay current with system information, changes and updates.
7. Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
8. Works with the relevant team to resolve or automate the frequent concerns.
9. Proactively interacts with regional teams / stakeholders to understand concerns.

Skills required:
1. Excellent interpersonal and communication skills, both (written and verbal communication).
2. Good aptitude.
3. Good in writing complex SQL queries.
4. Basic knowledge of a programming language/scripting language.
5. Knowledge of relevant software computer applications and equipment.
6. Strong problem-solving skills
7. Effective listening and client-facing skills

Experience Required:
1. Experience - 0- Yrs.
2. Primary Skill - SQL /2Oracle
3. Any other programming/scripting language like java, net, python, javascript.
4. Understanding of SDLC.
5. Desired Prior working experience in technical support or related functions.
6. Education background (M.Sc. computers, BCA/MCA or any other relevant degree).
7. SQL/oracle certified (optional)



Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: IT Software - eCommerce, Internet Technologies
Role Category: Technical Support Engineer
Role: Technical Support Engineer
Keyskills:

Desired Profile


Education:UG -B.Tech/B.E. - Any Specialization
PG - Any Postgraduate, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile

redBus is the largest OTA in India in transaction volumes (with the exception of the monopolistic IRCTC). It is the pioneer in the online bus ticketing industry with a dominant market leadership. Since inception, over 40 million bus tickets have been transacted on redBus and its platforms.
In the last year or so, redBus has been recognized with the following awards:
* Most Innovative Company of the Year - 2014 by Business Standard
* Innovation in Travel: Mobile - 2014 by eyefortravel
As per the Brand Trust Report - India Study 2015, redBus has recently been rated as the "Most Trusted Online Bus Booking" brand and is the topmost brand in the online travel category.
With its large base of transacting and loyal users, redBus is well positioned to cross-sell other travel products, namely Hotels and Packages, to the bus traveller. And be identified as a multi-product travel application. For Packages with bus as the mode of travel, the market is very large with very little organized online presence, which also represents a big opportunity.
The objective for ibibo Group is to emerge undisputedly as the largest online travel business in India, spanning many travel categories through its portfolio businesses - redBus, goibibo and travelboutiqueonline.
View Contact Details+
Contact Details

Recruiter Name:Vidhyadhar

Contact Company:redBusin(IBIBO GROUP PRIVATE LIMITED)

Telephone:Not Mentioned