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Walkin Interview for Customer Support Executive - Redbus, Pune

0 - 3 Years Pune

Posted: 21 days ago

Job Description

This is an individual role responsible for providing assistance to customers calling redBus for various reasons like booking tickets, cancelling tickets or with any other service request.

Primary Tasks:

To promptly book customer tickets and disseminate information on new offerings, availability of seats, promotional schemes etc.
Provide effective and timely resolution to a range of customer inquiries and follow them up to final resolution.
Complete call logs and reports.
Strive to provide end to end one-call solution to every customer that he/she talks to.

Experience:
0-3 Years of Experience in a domestic Inbound Call Center

Qualification:
Preferably a graduate
Can look at 10 + 2 if they have relevant work experience.

Skills and Specifications:
Excellent communication (oral ), interpersonal skills.
Self-motivated and flexible to work in shifts
Should have negotiation skills to deal with different kinds of customers and different situations.
Customer centric.
Able to meet deadlines along with working under pressure.
Should be able to work as a team member.

**Should be fluent in English & Hindi


Interested candidates can walk-in to the below mentioned venue for a face to face discussion.

Venue:

redBus, Ibibo Group Pvt Ltd, 2nd Floor, Right Wing, Parvaaz Complex, Near Golibar Maidaan,
Opp. Dhobi Ghat, Shankar Sheth Road, Pune - 411001.

Dates: 23rd Jan 2017 - 24th Jan 2017

Timing: 10 AM to 1 PM.

Contact Person: Priyanka




Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills:

Desired Profile


Education:UG -Graduation Not Required, Any Graduate - Any Specialization
PG - Post Graduation Not Required, Any Postgraduate - Any Specialization
Doctorate - Doctorate Not Required, Any Doctorate - Any Specialization

Company Profile

redBus is the largest OTA in India in transaction volumes (with the exception of the monopolistic IRCTC). It is the pioneer in the online bus ticketing industry with a dominant market leadership. Since inception, over 50 million bus tickets have been transacted on redBus and its platforms.
View Contact Details+
Contact Details

Recruiter Name:Priyanka

Telephone:Not Mentioned

Email :Not Mentioned

Website:http://careers.redbus.in