This is an individual role responsible for providing assistance to customers calling redBus for various reasons like booking tickets, cancelling tickets or with any other service request.
To promptly book customer tickets and disseminate information on new offerings, availability of seats, promotional schemes etc.
Provide effective and timely resolution to a range of customer inquiries and follow them up to final resolution.
Complete call logs and reports.
Strive to provide end to end one-call solution to every customer that he/she talks to.
0-3 Years of Experience in a domestic Inbound Call Center
Preferably a graduate
Can look at 10 + 2 if they have relevant work experience.
Skills and Specifications:
Excellent communication (oral ), interpersonal skills.
Self-motivated and flexible to work in shifts
Should have negotiation skills to deal with different kinds of customers and different situations.
Able to meet deadlines along with working under pressure.
Should be able to work as a team member.
** Should be fluent in English, Hindi and 1 South Indian Language ( Tamil or Telugu or Kannada)
Interested candidates can walk-in to the below mentioned venue for a face to face discussion.
redBus, Ibibo Group Pvt Ltd, B1 Golden Enclave, Floor 1, Corporate Block, Old Airport Road, Bangalore- 560017
( Adjacent to HDFC bank )
Dates: 01 Feb and 03 Feb 2017
Timing: 10 AM to 1 PM.
Contact Person: Arun / Priyanka
Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)